Refund policy

Whilst we hope you’ll love what you’ve ordered, we understand that there may be times when you want to return items.

In order to arrange this, please contact us using our contact form or email us on hello@ettaloves.com within 14 days of receiving your order.

The returned items must be in the same condition as when you received them, unopened and in the original packaging. 

When returning any items we recommend recorded post and retaining Proof of Postage. We do not accept responsibility for any items that are lost in transit, nor do we cover the cost of returning goods if they are not faulty.

You can return goods for any reason and at any time within 28 days of receipt for a full refund or exchange, providing that you contact us within 14 working days of receiving your order and that the goods are received by us in an unused, undamaged and saleable condition. We will only issue a refund for any original postage cost if the item is faulty.

Refunds will be issued to the payment method used when the order was placed, within 7 days of receiving the returned item(s).

We can not be held responsible for interest charges made by a credit card company whilst waiting for returns to be refunded to your card.